This three-hour course teaches reps how to increase their self-awareness and how to ask questions that will return meaningful responses. That way, they’ll find the information they’re looking for, while still generating a delightful customer experience. Learning about these skills is great for employees who may lack professional experience, and courses are offered both online and on-site at varying prices and duration. The training program is a three-hour session on-site at a business or in a virtual classroom, and the topics covered range from best practices for routine interactions to problem-solving. This training program is an eight-week course that requires an estimated 2-3 hours to complete.

• Get the most out of your certification
  Information technology is an incredibly dynamic field, creating new opportunities and challenges every day.
• When you earn the CCNA, that proves to employers that you can manage advanced networks.
• Get the skills you need to pursue an entry-level position as an IT help desk technician…
• They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities for service desk and IT professionals.
• Many technology companies offer help desk certifications for their systems and applications.

If you enjoy working with people and technology, this position could be a great fit for you. Read on to learn more about help desk technicians and help desk engineer how you can become one. CompTIA helps you get the tech career you deserve with industry-leading certifications, courses and expert knowledge.

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

It’s a tactical certification with immediate return on investment as you’ll be able to apply what you’ve learned fairly quickly and spread that knowledge among your team. These certifications may seem similar, but each comes with must-have qualifications for different customer service positions. Depending on your focus, aim to find a certification that matches your areas of interest or where you’re looking to advance your skill set. When applying for customer service jobs, a great way to demonstrate your expertise in customer service and solving for the customer is with a customer service certification.

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows. Obtaining an help desk specialist certification will not only give you a leg up when you apply for jobs, but will also increase your potential salary. Alison offers over 1000 free online courses and certifications across several different categories.

Interpersonal Skills

An article by Coursera explained that CompTIA A+ is an industry-standard credential that can kickstart an IT career. Despite the pandemic and big tech layoffs, thefuture of IT jobs[AC1]  is still solid with a projected 272,323 net new tech jobs in 2023, according to CompTIA’s State of the Tech Workforce report. Compared to other careers, IT is relatively easy to get into – with the right IT certifications, that is. Whether you’re looking to change careers or advance your tech support skills, the right IT certification can set you on your path.

• But as more companies use technology from an array of vendors, and as more employees bring their own smartphones and tablets to work, that scenario is becoming less common.
• It’s also the ace up your sleeve when you’re ready to take the next step in your career.
• Finally, the course concludes with a lesson in network security explaining what your reps can do to prevent a cyber-attack on your system.
• Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively.
• The help desk agent will learn about topics such as incident, problem, and change management.
• If you’re starting preparations for the CompTIA A+ exam, ensure you’re studying for the latest exam version.

Though pay rates vary widely, they normally range from $100 an hour to $300 an hour for consultants who possess specialized knowledge. Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT… Database technologies remain foundational to IT operations, while growth in big data and analytics initiatives is driving new career opportunities.

Help Desk Certifications: CompTIA A+

You’ll learn about troubleshooting, customer support, system administration, Python and more. This certification aims at IT professionals who manage Macs, iPhones, and iPads in a business environment. It proves your knowledge and technical expertise to support Apple platforms, products, and services.

A step up in complexity, the $239 Network+ exam awards passing grades (and certification) to test takers who score at least 720 on a scale of 900. The 90-minute, $258 Security+ test has a 750 minimum score for passing, and the test for Linux+ certification has similar requirements. People in various IT roles who have earned these certifications generally earn annual salaries of between https://remotemode.net/ $40,000 and $80,000. After January, such certifications will last for three years rather than for life. The requirements for MCSE certification are one to two years of experience in designing, installing, configuring, and troubleshooting network systems, and a passing mark on an $875 test. Median pay for an IT manager with MCSE certification is $77,000, according to PayScale.com.

At HDI, we offer comprehensive IT support and service desk training programs that will aid you in preparing for the certification exam. Our training course helps you build your knowledge and skills and align them with the high standards set by HDI’s certification program. You will confidently tackle the exams, equipped with the right skills and knowledge to excel in your role.